Shipping policy
All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic delivery (France)
Shipping charges for your order will be calculated and displayed at checkout. We offer free domestic shipping for orders over 100€ (only for orders in France).
|
Shipping option |
Estimated delivery time |
|
Standard - Tracked letter (La Poste) |
2 to 4 business days |
Delivery in the EU (European Union)
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
|
Paquet prioritaire international (La Poste) |
4 to 6 business days |
|
Colissimo (La Poste) |
3 to 5 business days |
International delivery
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ColsonDesign is not responsible for these charges if they are applied and are your responsibility as the customer.
|
Shipping option |
Estimated delivery time |
|
Paquet prioritaire international (La Poste) |
Depends on the destination country. Please check for the estimated delivery time by downloading this PDF: https://www.laposte.fr/entreprise-collectivites/content/download/60459/4190529/version/1/file/delais-acheminement-du-courrier.pdf |
|
Colissimo (La Poste) |
Depends on the destination country. Please check for the estimated delivery time here: https://www.laposte.fr/particulier/outils/calculateur-de-delais/resultat |
How do I check the status of my order ?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at contact@elisacolson.com with your name and order number, and we will look into it for you.
Refunds and returns
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible (within 72 hours) at contact@elisacolson.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Read our full return, refund and exchanges policy here: Refund Policy
If you have any further questions, please don't hesitate to contact us at contact@elisacolson.com.